Returns & Refunds Policy

We want you to be completely satisfied with every product you purchase from Star Aesthetic Centre. Products may be returned or exchanged under the following conditions:

To initiate a return or exchange, please follow these steps:

Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrectly shipped. We recommend using a tracked delivery service as we cannot accept responsibility for items lost in transit.

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of receipt. We ask that you:

• Take clear photographs of the damaged packaging and product before discarding anything
• Email the photographs along with your order number to info@staraesthetic.site
• Do not dispose of the damaged item until we have assessed your claim

Upon verification, we will offer you the choice of a full refund, a replacement product, or equivalent store credit. Return shipping costs for defective items will be covered by Star Aesthetic Centre.

Our cancellation terms are designed to be fair to both patients and the practice, given that appointment slots are reserved exclusively for individual patients.

To cancel or reschedule, please contact us by phone on 031 573 1325 or by email at info@staraesthetic.site as early as possible.

Prepaid treatment packages offer a discounted rate in exchange for commitment to a course of treatments. The following terms apply:

• Unused portions of a prepaid package may be refunded within 30 days of purchase, calculated pro-rata based on the full (non-discounted) price per treatment, minus the value of treatments already received.
• After 30 days, packages are non-refundable but may be transferred to another patient or applied as credit toward alternative treatments, subject to approval by the practice.
• Packages must be used within 12 months of purchase unless otherwise stated at the time of purchase.
• Package sessions may not be split across different treatment types without prior written agreement.

Consultation fees cover Dr. Bangalee's time, assessment, and treatment planning and are non-refundable.

However, if you proceed with a treatment booking within 30 days of your consultation, your consultation fee may be credited toward the cost of that treatment. Please advise us of this at the time of booking.

• Gift vouchers are valid for 12 months from the date of issue.
• Gift vouchers are non-refundable but are fully transferable to another person.
• Vouchers cannot be exchanged for cash.
• In the event of a documented medical emergency that prevents use before expiry, we will consider an extension on a case-by-case basis — please contact us with supporting documentation.
• Lost or stolen vouchers cannot be replaced.

Your satisfaction is important to us. If you are unhappy with the outcome of a treatment, please contact us within 14 days of your appointment. We will assess each situation individually.

Possible remedies, at the discretion of Dr. Bangalee, may include:

• A complimentary follow-up assessment and/or corrective treatment
• A partial refund, where clinically and commercially appropriate
• Credit toward a future treatment or product
• Referral to a specialist if clinically indicated

As aesthetic outcomes vary between individuals and are not guaranteed, dissatisfaction with a result alone — where the treatment was performed correctly and no complication occurred — does not automatically entitle a patient to a refund. Each case will be reviewed with care and fairness.

If a treatment cannot proceed because a medical contraindication is identified at or before your appointment, you will receive a full refund of any prepayment with no cancellation fee applied.

In these circumstances, Dr. Bangalee will discuss appropriate alternative options or refer you to a suitable specialist where applicable.

In circumstances beyond our reasonable control — including but not limited to natural disasters, power outages, pandemics, or governmental directives — the following applies:

• Flexible rescheduling will be offered at the earliest available opportunity, at no additional charge.
• Refunds will be considered on a case-by-case basis if rescheduling is not possible.
• Store credit will be offered as an alternative to a refund where possible.

Once a refund has been approved, it will be processed as follows:

Refunds are issued to the original payment method used at the time of purchase. If this is not possible, we will discuss an alternative with you. You will be notified by email or phone once the refund has been processed.

Under the CPA, you have the right to receive goods and services of acceptable quality. Where a product is defective, unsafe, or not as described, you are entitled to a repair, replacement, or refund regardless of the timeframes stated in this policy.

If you believe your statutory consumer rights have been infringed and we are unable to resolve the matter directly, you may refer the matter to the National Consumer Commission (NCC) at www.thencc.gov.za.